FAQ

FAQ

How can I track my order?

Once the purchase process is finished, your order will be prepared and delivered to the shipping company. They will send you an email with your tracking number to enable you track your package until you get it at your shipping address.

How long does the shipment take? How much does it cost?

The delivery of your order takes between 24-48 working hours for the entire peninsula. The cost depends on the shipping address, so it is calculated once you make your order with the information you have facilitated us.

How do I wash the coolwear (any of your products)?

The washing information can be found on the label of each product or in the “Description of the product” section of each product on this website.

What payment methods do you offer?

You can choose two different ways to pay your purchase:                                                – Credit card: VISA, MasterCard, Maestro.                                                                      – Debit cards: VISA, MasterCard, Maestro.

I am placing an order, but my payment has been rejected…

There are three possible reasons why your payment has been rejected: 

– Your credit card was issued in a different country. Make sure it has been issued in the same country you are purchasing. 

– Your bank is blocking online payment for security reasons. Get in touch with them to solve the reason for the blockade.

– Insufficient funds. Make sure there are enough funds in your account to make the purchase.

I have placed an order with a discount code; however, it has not been applied to the final price. What can I do?

If you have a discount code but it does not work, check its validity. It may has expired, or it is only applicable under specific conditions. If you have already checked it and you think it should be active, write to a@diowlbarcelona.com and, as soon as possible, we will help you to solve it.

Can I pay by bank transfer?

We are sorry but, right now, this method is not available.

I want to be a distributor of Diowl.

Fantastic! Contact us through the Contact form or by sending an email to a@diowlbarcelona.com.

Any other questions?

Whenever you need it, you can contact us through the Contact form, or by sending an email to a@diowlbarcelona.com. We will contact you as soon as we possible!